Shipping and Return
-We process every order within 1-3 days, except if it's a pre-order that make take longer, we ship every week, it takes from 3-7 days for the items to arrive through USPS, but due to COVID-19, it may take longer.
-Shipping cost for jewelry is $4.00 for USA and Puerto Rico, this includes tracking number, this way you can be sure where your item is at every time until arrival.
-Shipping cost for mugs are $6.00.
-We are not responsable for a wrong address given to us, please understand that we are a small business and having to refund an item, because of the error of the consumer affects greatly our source of income.
-Our packaging is eco friendly, no plastic what so ever. We use small boxes and include a free cotton bag for you to store your jewelry.
Return & Exchange Policy
-We do not accept returns. The only way is by us making an error and we try our best to make your experience as great as posible and inspect every time to assure its quality.
-If there is any problem with your order, please contact us as soon as you can. You can check the CONTACT tab for more information on how to do that.
THANK YOU for being part of the Pomarosa Family.